On client experience
What clients say about working with Saltgrove.
Perspectives from leadership teams in Bangkok and across Thailand who have completed one of our three engagement types.
Back to Home80+
Engagements completed
8
Years in Bangkok
4.7
Average satisfaction (of 5)
14
Sectors served
On client perspectives
From clients in their own words
Somchai Pratheep
Operations Director, Bangkok
"We commissioned the coordination review after months of friction between our logistics and finance teams. The report was direct and specific — not the broad statements I had half-expected. Some of the observations were uncomfortable to read, but that was the point. We implemented two of the suggested practices within the first month."
Coordination Review — April 2025
Natthinee Thongsri
Executive Director, Chiang Mai
"The stakeholder mapping engagement came at a good moment — we were about to enter a new funding relationship and had no clear picture of how that would affect the rest of our stakeholder landscape. The visual map was useful immediately. We have referred to it several times in board discussions since."
Stakeholder Mapping — March 2025
Kraisorn Wongsuwan
Managing Director, Bangkok
"We had run our own planning sessions for three years and they had grown gradually less useful. Having someone outside the team design and run the session was a noticeable difference. The planning summary was genuinely well-written — we could share it with staff without editing it."
Annual Planning Facilitation — May 2025
Pattama Limsakul
Head of Partnerships, Bangkok
"The stakeholder map surfaced three relationships we had been treating as lower priority than they deserved. That alone was worth the engagement. The narrative document also gave us a way to brief our board on the landscape without a lengthy presentation."
Stakeholder Mapping — April 2025
Wanchai Charoenwong
General Manager, Samut Prakan
"The coordination review confirmed what some of us suspected but couldn't quite articulate — there was a handoff problem between procurement and production that was adding three to four days to our lead times. The report put it in terms we could act on. I appreciated that the suggestions were practical rather than structural."
Coordination Review — March 2025
Apinya Ratanaphan
CEO, Bangkok
"We used the annual planning facilitation for the second time this year. The second engagement was better than the first, partly because Saltgrove had learned how our team talks. The planning summary has become the reference document for our leadership team for the year."
Annual Planning Facilitation — May 2025
On engagement outcomes
Three engagement stories
Case study — Coordination Review
A distribution company with two teams working around each other
The situation
A Bangkok-based distribution company with 180 staff had a persistent backlog in order fulfilment. The sales team and the warehouse team had overlapping responsibilities for customer communication, and neither had a clear picture of what the other was doing on shared accounts.
The engagement
A three-week coordination review involving interviews with six leads across the two teams. The consultant mapped the shared work and the main handoff points, and produced a report identifying five friction areas and seven suggested practices to address them.
Six months later
The company adopted four of the seven suggestions. Fulfilment backlog reduced by roughly 30% over the following quarter. The General Manager noted that the changes had also reduced the number of internal escalation calls per week.
Case study — Stakeholder Mapping
A foundation preparing for a significant change in funding
The situation
A Bangkok-based foundation was expecting a major funder to step back from its core programme over the following eighteen months. The leadership team had no shared map of the other relationships in their landscape and no clear view of where development effort should be directed.
The engagement
A two-session stakeholder mapping engagement. The first session built the initial map with the full leadership team. The second session, two weeks later, reviewed and refined it. The final deliverable was a visual map and a fifteen-page narrative document covering each relationship in detail.
What followed
The map identified two relationships the leadership team had underweighted. The foundation developed both over the following year; one became a co-funder for the following programme cycle. The map was used directly in three board strategy discussions.
Case study — Annual Planning Facilitation
A professional services firm that had outgrown its own planning process
The situation
A professional services firm with seventy staff had grown from twenty over four years. Their annual planning session had worked well at smaller scale but had become unwieldy — too many voices, no clear structure, and a summary that nobody referred to after the first week.
The engagement
A full planning facilitation engagement. Two weeks of preparation, including interviews with each leadership team member to gather perspective before the sessions. Two half-day sessions held on consecutive Fridays. A planning summary of eleven pages delivered eight days after the second session.
The outcome
The firm returned for a second engagement the following year. The managing director noted that the pre-session interviews had been the most valuable part — they surfaced differences in perspective that would otherwise have derailed the sessions themselves.
On reaching us
Contact details
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Phone
+66 2 538 9417 -
Email
[email protected] -
Address
215 Sathon Tai Road, Sathon
Bangkok 10120, Thailand -
Working hours
Monday – Friday, 09:00–18:00 ICT
On professional memberships
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Member, Thailand Management Association (TMA) — since 2018
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Listed consultant, Bangkok Business Advisory Network — since 2019
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Facilitator certification, International Association of Facilitators (IAF) — renewed 2024
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Recognised practice, Thai Nonprofit Network facilitation register — since 2021
On starting a conversation
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Initial conversations take thirty minutes and carry no commitment. We talk through your situation and discuss whether an engagement would be useful.
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